FAQ Copy
Below are the responses common questions to include in your customer facing FAQs about HSA/FSA payments. If you'd like content for additional questions for your FAQ or customer support teams, reach out to sam@withflex.com.
What are HSA/FSAs?
- HSAs (Health Savings Account) and FSAs (Flexible Savings Accounts) are accounts that allow you to set aside pre-tax money to be spent on health related purchases. On average, consumers save 30% on health related purchases by using HSA/FSA funds.
- For more details on how to open an HSA or FSA account, information about tax savings, and contribution limits, take a look at Flex's blog, “'What are HSAs and FSAs?” (opens in a new tab)
| If Flex is issuing a Letter of Medical Necessity to qualify your product -
How can I spend my HSA/FSA on [INSERT COMPANY NAME]?
- [COMPANY NAME] has partnered with Flex (opens in a new tab) to enable eligible consumers to use their HSA or FSA accounts to purchase [INSERT PRODUCT NAME]
- To use your HSA/FSA debit card, select the “Pay with HSA/FSA” option at checkout. You’ll be prompted to fill out a brief health form to confirm your eligibility and then can complete your purchase by entering your debit card details.
- Within 24 hours, you’ll receive a Letter of Medical Necessity via email. Keep this letter with your tax records in the unlikely event of an IRS audit. That’s it!
| If your product is on the EPL and Flex is auto-substantiating your product -
How can I spend my HSA/FSA on [INSERT COMPANY NAME]?
- [COMPANY NAME] has partnered with Flex (opens in a new tab) to enable consumers to use their HSA or FSA accounts to purchase [INSERT PRODUCT NAME]
- To use your HSA/FSA debit card, select the “Pay with HSA/FSA” option at checkout. Enter your HSA or FSA debit card details and complete your purchase. That’s it!