Product Updates

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WooCommerce

Introducing the new Flex WooCommerce Integration. Access to the $150B in tax-free HSA/FSA funds on WooCommerce used to mean complex development, unclear documentation, and no support. Flex simplifies everything with a clean, minimal-dev integration that handles payments, compliance, and support so you don’t have to. Reach out to Flex to get started with WooCommerce.

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Off-Session API

Flex now supports off-session payments — the ability to charge a customer when they’re not actively present in the checkout flow. This will enable Flex to create more automated, seamless payment experiences for merchants, while maintaining full compliance and reliability behind the scenes. With off-session payments, you can let shoppers skip re-entering payment info for a faster checkout experience.

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Dashboard Navigation

Flex dashboard updates are here — and it’s just the beginning. We’ve refreshed the look, revamped navigation, and added a collapsible sidebar so you have more room to work and quicker access to the pages you use most. Stay tuned for more updates focused on making your workflows faster, smoother, and smarter.

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Shopify Marketing App

We’re launching a new Flex Shopify Marketing app to help you drive awareness, educate customers, and increase conversion — all with just a few clicks. The app makes it easy to add assets like product badges and modals directly to your Shopify store. It’s currently in review, and your account manager will follow up as soon as it’s approved.

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Partial Purchase

We’ve launched Partial Purchase, a powerful new feature designed to improve conversion for merchants with higher-priced products or higher average order values.

If an HSA/FSA card is declined due to insufficient funds, Flex will now charge the available balance on the HSA/FSA card and prompt the user to enter a credit or debit card to complete the purchase.

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Order + Subscription Page

The dashboard Order and Subscription pages have a new look. We’ve combined key data — including line items, customer info, payment details, and developer data — to give you a more holistic view of each checkout session.

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Filter By Email

You can now filter by customer email on both the Order and Subscription Summary pages, making it easier to quickly locate the relevant record. A full suite of filters is in the works and coming soon.

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Refunds

Custom refunds can now be issued directly from an Order page. A line item summary is shown so you can refund the correct amount from any individual item. For a quick option, select Max Refund to automatically apply the full amount.